Shipping policy
Shipping Policy
Last Updated: [2026/07/04]
At Renuva, we are committed to delivering your order as quickly and efficiently as possible.
1. Shipping Locations
Renuva currently ships to addresses within South Africa only.
2. Shipping Partner
We proudly ship using Aramex Store to Door, a trusted courier service providing reliable nationwide delivery.
3. Order Processing
Orders are processed as quickly as possible after payment has been successfully received.
Orders are processed during normal business days only.
Orders placed on weekends or public holidays will be processed on the next business day.
4. Delivery Time
Standard delivery typically takes 8–11 business days from the date your order has been processed.
Delivery times are estimates only and may vary depending on:
- Your delivery location
- Public holidays
- Weather conditions
- Courier delays
- High order volumes
- Other circumstances beyond our reasonable control
5. Shipping Costs
Shipping costs are calculated during checkout before payment is completed.
Where applicable, orders that meet our free shipping threshold will qualify for free standard delivery.
6. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation along with tracking information where available.
7. Delivery Delays
While Renuva works hard to ensure every order arrives on time, delivery estimates cannot be guaranteed.
Renuva is not responsible for delays caused by events outside of our reasonable control, including but not limited to:
- Courier delays
- Extreme weather
- Public holidays
- Industrial action or strikes
- Service disruptions
- Natural disasters
- Government restrictions
- Incorrect delivery information supplied by the customer
If your delivery is delayed, we will do our best to assist you in tracking your order and liaising with the courier.
8. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided is accurate and complete.
Renuva cannot be held responsible for delays or additional delivery costs resulting from incorrect or incomplete delivery information.
9. Failed Deliveries
If delivery cannot be completed because:
- no one is available to receive the parcel;
- the delivery address is incorrect; or
- the parcel is returned to us,
additional shipping charges may apply before the order can be re-dispatched.
10. Lost Parcels
If your parcel appears to be lost in transit, please contact Renuva as soon as possible.
We will investigate the matter with Aramex Store to Door and work towards an appropriate resolution.
11. Contact Us
If you have any questions regarding your shipment, please contact our customer support team: hello@renuva.co.za.